No, you don't have to accept a job although if you are empty and nearest to the job, we would very much appreciate the assistance in covering. We encourage you to keep your app 'ONLINE' at all times when you're working, so that we can see where you are and offer you the right work for you.

We want to help you plan your day and our job pool is the best place to do this. We understand the constant grind of street work and the benefits of incremental revenue via app work comes into play when you utilise the job pool correctly. Just tap on the 'Job Pool' tab (3rd from bottom left) to access the pool. You will be able to see all future jobs that are available. Once you are happy with the job details, click on 'Accept Booking' and this will put you in the pool. Once the job has been allocated to you, it will show up in your 'Upcoming' tab.

We would hope that you would not cancel a job unless it's an emergency or a mistake - however, if you wish to cancel a job, please contact the Sherbet Ride office on 020 3948 3311 to cancel your booking. Alternatively, you can use the 'Cab Chat' tab (furthest on the bottom right) to inform the office of your need to cancel. Please give us as much notice as possible when cancelling a job to enable us to cover swiftly.

We have recently introduced a payment run twice a week. Jobs completed from Friday to Monday will be paid on the Tuesday Jobs completed from Tuesday to Thursday will also be paid on the Friday. All payment runs are followed by a statement.