Providing Our Rental Drivers ~ Peace Of Mind

At Sherbet we like to keep our drivers on the road, we understand if your wheels are not turning you are not earning. Driving a taxi in London is no nine to five job, should you need backup it needs to be available all day every day.

So, I am going to explain a feature which is fully included with all Sherbet taxi rentals, a service we hope our drivers will never need but know it’s there if they do.

Our 24/7 driver care package has been designed to give our drivers total peace of mind, if things go wrong we are their twenty-four hours a day, seven days a week, guaranteed.

We have a 24-hour dedicated number for breakdown calls. Calls will be answered in a swift and professional manner. At this point our main concern is getting the driver back on the road as soon as possible.

Once a mechanic is despatched our priority is to fix the taxi on the roadside, but this is not always possible. We have full garage facilities at any time; most issues can be resolved at this point.

Our priority is for the driver to stay in their taxi wherever possible, but should the taxi need a part, or the repair is going to take time, a courtesy taxi will be offered to the driver. The cabs are available straight away for use if necessary; we always have backup cabs available.

Talking about breakdown is never an easy subject, but our drivers need to know what’s plans are in place should their taxi breakdown.

I feel the most important promise a taxi rental company can give is to keep the driver on the road, that’s why I feel here at Sherbet we represent the best value for money taxi rentals in London.

Should you wish to join the Sherbet team and would like to feel the peace of mind of our driver care package please call 0203 948 3315 or www.sherbetlondon.com/rentals for details of taxis available to rent.

Asher

Sherbet CEO

Helpful Information

From £190 to £350 per week depending on the age of your vehicle and your rental deal.  Costs include fully comprehensive insurance, licensing and maintenance.  All vehicle running costs are included in one weekly payment.  You will always have a vehicle available as replacements are provided during the overhaul and in case of an accident or breakdown.

Yes, we do. If you’d like to have some more details please call us on 020 84587111.

A recent utility bill and a scanned or photocopied copy of the same bill

Two separate utility bills as proof of address
Full UK Driving Licence
DVLA Photo License
Bank details

National Insurance Number

Original TfL License Signed

Finally, please ensure you give notice to your current fleet owner.

We love our taxis and we hope you will treat them with the same level of care and attention as you would if you owned the taxi yourself. Under the terms of your agreement with us, you must not affix any additional equipment or signs without our permission and we ask that you perform some basic checks each day to prevent major issues and downtime in the future.

We ask that you check all your basic taxi functions such as tyre pressure, lights, oil, etc., on a daily basis. As a Licensed London Taxi Driver and one representing the growing Sherbet brand, we ask that you keep the taxi as clean as possible inside and out, clear up any spillages immediately and, above all, report any problems to us immediately.

Approximately 150,000 motorists every year put the wrong fuel in their vehicle. This might be because someone is not familiar with their vehicle, or is simply distracted while filling up.

Stop the engine as soon as it is safe to, call us immediately and we can refer you to the appropriate recovery team. If out of hours call the V+H for all TX2 and TX4 vehicles, alternatively for TX5 call RAC recovery.

Petrol in a diesel

Petrol contamination of a diesel fuel system can cause the lubricating qualities of the diesel fuel to be ‘washed out’ and starve the moving parts of the injection system of lubricant. Depending on how long the diesel vehicle has been running on the petrol, will determine any potential consequential damage. It is best to not start the engine, as this will reduce the risk of the petrol washing the lubrication out.

On the forecourt

If you’ve just started putting petrol in a diesel and realised mid-way, stop! Take a note of how much you’ve put in. Talk to the staff at the filling station, pay for your fuel, then put your vehicle in neutral and push it to a safe place until you get assistance.

Finished filling the tank

If you’ve filled up with petrol and paid but you’re still on the garage forecourt, don’t start the car. Go back into the filling station and explain what has happened. Put the gears in neutral and push the car to a safe place and wait for assistance.

If you’ve started the car, stop as soon as you can and when it’s safe to do so.

Signs of petrol in a diesel

If you suspect that you have put the wrong fuel in your cab, some tell-tale signs may be:

  • a smoky exhaust
  • engine noisy under load
  • difficulty starting the car especially when the engine is warm

Diesel in a petrol car

Diesel contamination of a petrol fuel system will cause the engine to smoke excessively, misfire and cause difficulty starting. The petrol fuel filter will become contaminated with the oil base of the diesel fuel. Spark plugs will also become oiled and contaminated causing the vehicle to run rough, cut out and not restart. On some petrol vehicles the emissions controls can also become contaminated especially if the vehicle has been started and driven.

Yes, an excess is applicable for all fault accidents.

£500 is applicable to all TX2, TX4, and Mercedes Vitos.

£750 is applicable to all TX5 Electric.

All accidents must be reported within the hour of the event, or ASAP. Fault accidents can be reported by phone to Walingham Insurance on 0845470503. Policy numbers can be found on the insurance certificate situated in the driver cabin. All non-fault accidents can be reported by phone to Sovereign on 0137275777

Please ensure photographs at the scene are taken of both vehicles and details exchanged with the third party.

All accidents which take place over weekends must be reported via the numbers above and to the office first thing on Monday morning.

Breakdown

When you are in need of a spare taxi, we can provide a spare Sherbet Taxi Rental cab to you.

Although we do our best to supply taxis like-for-like, sometimes we can only offer an alternative model and cannot guarantee the replacement vehicle’s age.

Yes, we provide V+H recovery cover for any day-to-day problems you may run into; in the event that you need parts or more extensive work, we offer alternative roadside assistance to get you back to work as soon as possible.

For electric taxis only: If you do break down call the RAC on 0333 202 1872 and quote your membership number which is found on your vehicle registration documents.

For all other vehicles call V+H Recovery on 07956 333 086

It can often be hard and even dangerous to stop when you have broken down If you break down, try to move your vehicle off the road use your hazard warning lights to warn other traffic of your situation, particularly if your vehicle is causing an obstruction.

You should only stop on a motorway hard shoulder if it is a real emergency and you have no other choice. It’s best to try to drive to a safer place off the motorway if you can.

Re-joining the carriageway
Make sure that you build up speed on the hard shoulder and watch for a safe gap in the traffic before re-joining the carriageway. Be aware that other vehicles may also be parked on the hard shoulder.

If you can’t get across to the hard shoulder
Stopping on a running lane is extremely dangerous, so please avoid doing it.
Switch your hazard warning lights on immediately.
Don’t attempt to place any warning device on the carriageway.
Leave your vehicle only when you can safely get clear of the carriageway
If you have a disability which prevents you from following the above, then stay in your vehicle, keep your seatbelt on, switch on your hazard warning lights and phone the emergency services.
Smart motorways
If you need to stop in an emergency on a Smart motorway ( where the hard shoulder has been converted for use as a permanent traffic lane):

Try to exit at the next junction, alternatively use an emergency refuge area or motorway service area.
If this is not possible, then try and get your vehicle off the carriageway, make sure that it is safe to do so.
If there is no choice but to stop in a live lane:
Use your hazard warning lights to make sure you are visible to other drivers.
If you are in the left-hand lane and it is safe to do so, exit the vehicle via the left-hand door. Wait behind the barrier if possible.
If you cannot exit the vehicle, or do not feel it is safe to do so, please stay in your vehicle. Keep your seat belt on and dial 999.
As soon as the Highways Agency is alerted, the regional control center will use the signals to close affected lanes to protect you while you wait for help to arrive.
Lanes may also be closed to allow access for emergency vehicles, which can be any lane.
On other roads
If you can, move your Sherbet Taxi Rental vehicle off the road and warn other traffic by using your hazard warning lights, particularly if your vehicle is causing an obstruction.

Please wear a reflective jacket if you own one.
If you have any fear that your vehicle may be hit by other traffic, ask all your passengers to get out of the car and get well away from the traffic. The question of whether it is safe for you to fix the car yourself, or whether you need professional help.
If it is safe and you have one, put a warning triangle or other permitted warning device on the road. Make sure it is at least 45 meters (50 yards) behind your broken down vehicle and on the same side of the road.
Keep your sidelights on if it is dark or if visibility is poor.
Do not stand (or let anybody else stand), between your vehicle and oncoming traffic.
At night or in poor visibility do not stand where you will prevent other road users from seeing your lights.
If you have used a warning triangle remember to retrieve it when the breakdown is over.

Rejoining the carriageway

Build up speed on the hard shoulder and watch for a safe gap in the traffic before rejoining the carriageway. Be aware that other vehicles may be stationary on the hard shoulder.

If you can’t get across to the hard shoulder

stopping on a running lane is extremely dangerous

switch on your hazard warning lights

don’t attempt to place any warning device on the carriageway

leave the vehicle only when you can safely get clear of the carriageway

If you have a disability which prevents you from following the above then stay in your vehicle, keep your seatbelt on, switch on your hazard warning lights and use a mobile phone, if you have one, to contact the emergency services.

Servicing

Euro 4’s have services every 10,000 miles

Euro 5’s have services every 12,000 miles

Euro 6’s have services every 15,000 miles

All Electric Taxis have services every 25,000 miles

Please call Sherbet Taxi Rentals on 020 7254 3849 Option 1 when you approach the service interval and we will book you in.

Sherbet London, Thames House, Hartwell Street, London, E8 3DU
Tel 020 7254 3849

Services can be carried out at Sherbet London, Thames House, Hartwell Street, London, E8 3DU or Putney Bridge Taxi Limited 62-64 The Arches Station Approach Fulham South Essex SW6 3UH

Weekley checks can be carried out at Sherbet London, Thames House, Hartwell Street, London, E8 3DU or Putney Bridge Taxi Limited 62-64 The Arches Station Approach Fulham South Essex SW6 3UH

You are due for a minor service every 12,000 miles. Our company policy is to ensure our taxis are maintained to the highest standard; therefore, we require that you read the important information below.

Here are the steps you will need to follow:
• Check your mileage. If you have reached 11,500 miles you need to book in for a minor service, as it may take more than a week to book you in.
• Servicing takes up to three hours depending upon the nature of the service and includes:

Vehicle interior and exterior
• Lubrication of the doors, bonnet and boot hinges, check the straps, clutch and brake pedal pin(s) – on the vehicle lift.
• Replacement of engine oil and filter
• A Check/top-up auto Tran’s oil except when replacing oil
• Replacement of axle oil at the first minor service, then check/top-up rear axle oil at each major service
• Front wheels taken off, to check front brake pads and discs for wear, check callipers and other related components for leakage, wear and tear, and corrosion.
• Cleaning out of rear brake drums and check brake linings for wear; examine brake mechanism condition and cylinders for leakage. Report condition
• Checking/adjusting of handbrake cable. Lubrication of exposed parts of the linkage
• Checking the condition of pop shaft, suspension bushes, steering and suspension ball joints and fixings
• Checking/correcting of tyre pressures (Inc. spare) and check the torque of wheel nuts. Checking the condition of the tyres including uneven wear and report
• Checking the operation of auxiliary lights

In the engine compartment
• Checking/top-up of fluid levels: coolant, power steering, break and clutch, screen wash reservoir (use only specified fluids). Checking of coolant concentration
• Replacing fuel filter
• Checking of air cleaner element and replacing as necessary
• Resetting of engine oil algorithm light

Road test
• Checking of engine heater, plug system and of how the light operates on start-up
• Checking the operation of brake fluid and level warning light
• Checking the operation of motion door locking system, lights and LEDs
• Checking the operation of footbrake
• Checking the operation of manual gearbox and clutch. Checking the operation of the auto gearbox, starter inhibitor and park lock
• Checking the operation of a handbrake. Stopping of the engine and checking brake vacuum non-return value.
• Checking the operation of taximeter and associated lights if required
• After driving the vehicle, checking/topping-up fluid level and automatic transmission while the transmission is at normal operating temperature.

Once you reach 24,000 miles, you are due for a major service. Our company policy is to ensure that our taxis are maintained to the highest standard; therefore we require you to read the important information below:
• Check your mileage. If you have reached 23,500 you need to book in for a minor servicing as it may take more than a week to book you in.
• Servicing can take up to three hours depending upon the nature of the service.

Vehicle interior and exterior
• Lubricate of door, bonnet and boot hinges, all door check straps, clutch and brake pedal pin(s)
• Checking of condition and operation of all seats, seat belts, fixings and wheelchair occupant access and restraint system
On the vehicle lift
• Replacing the engine oil and filter
• Checking/topping-up of auto trans oil, except when replacing oil
• Replacing of axle oil at the first minor service, then checking /topping-up of rear axle oil at each major service
• Front wheels are taken off. The front brake pads and discs are checked for wear. The callipers and other related components are checked for leakage, wear and tear corrosion
• Cleaning out of rear brake drums, checking of brake linings for wear, an examination of brake mechanism condition and cylinders for leakage.
• Checking /adjusting of handbrake cable. Lubrication of exposed parts of the linkage
• Checking of the condition of pop shaft, suspension bushes, steering and suspension ball joints and fixings
• Checking/correcting of tyre pressures (Inc. spare) and checking the torque of wheel nuts. Checking of the condition of tyres, including uneven wear;
• Checking and top up of manual gearbox oil, except when replacing oil
• Inspecting of break hoses pipes connections for security chafes leakage
• Checking for security condition leaks of the entire exhaust system
• Examination of damper units including steering damper
• Checking and adjusting of front wheel bearing end float
• Lubrication of exposed auto transmission gear shift mechanism
• Inspection of underside for evidence of fuel oil coolant leaks, wear damage deterioration to the underbody, coating hoses, connections and pipes
• Check the operation of auxiliary lights
In the engine compartment
• Checking/top-up of fluid levels: coolant, power steering, break and clutch, screen wash reservoir (use only specified fluids). Checking of coolant concentration
• Replacement of fuel filter
• Checking of air cleaner element and replacing as necessary
• Resetting of engine oil and algorithm light
• Examination of the engine compartment for evidence of fuel oil, coolant leaks and security wear damage to hoses, connections and pipes
• Checking the condition of auxiliary drive belts
• Inspection of battery terminal condition, clean and grease as necessary
Road test
• Checking of engine heater plug system and that the light operates on start-up
• Checking the operation of brake fluid level warning light
• Checking the operation of motion door locking system, lights and LEDs
• Checking the operation of footbrake
• Checking the operation of manual gearbox and clutch. Checking the operation of the auto gearbox, starter inhibitor and park lock
• Checking the operation of a handbrake. Stopping of engine and checking of brake vacuum non-return value.
• Checking the operation of taximeter and associated lights if required
• After driving the vehicle, checking/topping-up of fluid level and automatic transmission while the transmission is at normal operating temperature.

Accident Care Section

All accidents must be reported within the hour of the event, or ASAP. Fault accidents can be reported by phone to Walingham Insurance on 0845470503. Policy numbers can be found on the insurance certificate situated in the driver cabin. All non-fault accidents can be reported by phone to Sovereign on 0137275777

Please ensure photographs at the scene are taken of both vehicles and details exchanged with the third party.

All accidents which take place over weekends must be reported via the numbers above and to the office first thing on Monday morning.

The Licensed Taxi Driver Association (LTDA) has a good app, which is a great source of information about what to do and what not to do in an accident. We also strongly recommend you investigate the legal cover and benefits offered by the LTDA or other driver associations.

It is an offense to either fail to stop at the scene of an accident or fail to report an accident in which you are involved.

If you are involved in a road accident as a driver and it results in injury to someone other than yourself, injury to an animal, or damage to property; there are important things you must do to avoid breaking the law and to help any possible insurance claims.

As soon as your Sherbet taxi is involved in an accident you need to take the following steps, regardless of who was at fault.

If you are involved in a road traffic accident as a driver and one or more of the following occurs:

  • a person, other than yourself, is injured
  • damage is caused to another vehicle or to someone else’s property – including street lamps, signs, bollards, etc.
  • an animal* has been killed or injured, except in your own vehicle or trailer

Then you must:

  • Stop and remain at the scene for a reasonable period
  • Give your vehicle registration number, your name, and address, and that of the vehicle owner (if different) to anyone with reasonable grounds for asking for those details.
  • If you don’t exchange those details at the scene, you must report the accident at a police station or to a police constable as soon as you can within 24 hours.

*an ‘animal’ is defined as any horse, cattle, ass, mule, sheep, pig, goat or dog

If another person is injured you must:

  • Have your certificate of insurance in hand, if anyone at the scene has reasonable grounds to see it.
  • if you do not, you must report the accident at a police station or to a constable as soon as you can within 24 hours.
  • You’ll need to produce your certificate of insurance but if you don’t have it when reporting the accident to the police, you may take it within seven days of the accident, to the police station you nominate when you report the incident.
  • Reporting the accident to the police by telephone is not sufficient and you cannot ask someone else to report for you.

You’re obliged to do these things not only when you are directly involved in an accident, but also if your vehicle’s ‘presence’ was a factor.

If you are involved in a road traffic accident as a driver and one or more of the following occurs:

  • a person, other than yourself, is injured
  • damage is caused to another vehicle or to someone else’s property – including street lamps, signs, bollards, etc.
  • an animal* has been killed or injured, except in your own vehicle or trailer

Then you must:

  • Stop and remain at the scene for a reasonable period
  • Give your vehicle registration number, your name, and address, and that of the vehicle owner (if different) to anyone with reasonable grounds for asking for those details
  • If you don’t exchange those details at the scene, you must report the accident at a police station or to a police constable as soon as you can, and in any case within 24 hours.

If you don’t comply with these obligations you risk committing two offences: failing to stop and failing to report, and you can be guilty of either or both. The penalty for each includes a maximum fine of £5,000 and five to ten penalty points. Courts also have the power to disqualify you from driving for either offence and are likely to do so when both offences are committed on the same occasion. Failing to stop or report an accident can carry a maximum of six months’ imprisonment.

Even if there was no personal injury involved, if someone holds you responsible for the accident, they have the right to request your insurance details. This request does not necessarily have to be at the time of the accident and can be made at a later date. Failure to provide that information without a reasonable excuse is also an offense.

It will also be a condition of your insurance policy that you report the accident to your insurance company within a reasonable time, even if you do not want to claim yourself. A failure to do so can invalidate your cover.

Note down a detailed description of what happened and collect as much information – photographs and notes – as you can while at the scene.

Scene – date, time, location, weather conditions, traffic conditions, road markings/signs/signals.
Vehicles – make, model, registration number, color, condition, estimated speed, direction, use of lights/indicators, number of passengers.
People – contact details, description/distinguishing features of a driver(s), contact details of passengers, pedestrians/other witnesses, details of any police officers involved.
Damage – description of the damage to vehicles/property and any injuries to people involved.

Sherbet trade news


 

We keep informed of the taxi trade. For more information visit our news where you will find up to date news and feeds about current stories about the trade.

Breakdown Assistance


 

We hope it is not a number you need to ring but if you do break down and you need a quick fix then Call the RAC on 0800 246 808 quoting your membership number which is with your vehicle registration documents. Taxi Roadside Assistance – Breakdown – 07415 709 682

Knowledge of London


 

Sherbet London supports drivers as they study, working with leading knowledge schools to train the next generation of professional London taxi drivers.

Accident Care Line


 

All accidents must be immediately reported to the Sherbets office 020 8458 7111. The LTDA has a app to use, which provides information on what to do and not to do in an accident.